Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary by location, but most orders arrive within 5–10 business days.
Do you offer free shipping?
Yes — free standard shipping is available on qualifying orders. Check the cart or checkout page for the current threshold.
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number by email.
What if my package is lost or damaged?
Please contact us within 7 days of the expected delivery date and we’ll help resolve the issue.
Returns & Exchanges
What is your return policy?
We accept returns of unused and unopened products within 14 days of delivery. Items must be in their original packaging.
How do I start a return?
Email us with your order number and the reason for the return. We’ll provide instructions and a return authorization.
Do you offer exchanges?
Yes, subject to availability. Contact us and we’ll help you exchange for a different product.
Products & Skin Care
Are your products authentic?
Yes. We only source authentic Korean skincare from trusted suppliers.
Are the products suitable for sensitive skin?
Many of our formulas are gentle and suitable for sensitive skin. Always check the product description and patch-test if you have very reactive skin.
Do you offer samples?
We currently do not offer free samples, but many products come in sizes that are perfect for trying.
Can I use these products if I’m pregnant or breastfeeding?
We recommend checking the individual product ingredients and consulting your doctor before use.
Account & Payment
What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment options available at checkout.
Is my payment information secure?
Yes. All payments are processed through Shopify’s secure checkout.
Do I need an account to place an order?
No — you can check out as a guest. Creating an account makes tracking orders and reordering easier.
Still have questions?
We’re happy to help. Reach out through our Contact page and we’ll get back to you as soon as possible.